The refund grievances in the e-commerce sector were reported from across the country
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The National Consumer Helpline (NCH) has facilitated refunds amounting to ₹52 crore across 31 sectors in the last nine months. The Department of Consumer Affairs said that 79,521 consumer grievances related to refund claims have been addressed during the period from 25 April to 31 January 2026. The refunds were secured at the pre-litigation stage, enabling consumers to obtain timely relief without approaching Consumer Commissions, it added.
“This flagship initiative of the department, plays a pivotal role in providing effective, accessible, and time-bound grievance redressal under the Consumer Protection Act, 2019. NCH operates through a convergence model where grievances are digitally forwarded to companies for resolution within defined timelines, with continuous monitoring and consumer feedback tracking,” the statement added.
The e-commerce sector recorded the highest number of grievances, with 47,743 complaints, resulting in refunds exceeding ₹36 crore. The refund grievances in the e-commerce sector were reported from across the country, spanning metropolitan cities as well as remote regions, underscoring the extensive reach and accessibility of the NCH as a pan-India consumer grievance platform. Meanwhile, the travel & tourism sector followed e-commerce, with refunds of more than ₹4 crore facilitated through the Helpline.
“The facilitation in refunds reinforces the government’s commitment to strengthening consumer trust in digital marketplaces and service ecosystems. Also, encourages consumers to proactively utilise the National Consumer Helpline to safeguard their rights and seek timely redressal,” the statement added.
Published on February 17, 2026
